Shopify Inbox

Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are unnecessarily difficult to access. It feels like the development team has focus...

I can not edit the email address that received the notices. Also we need to be able to forward the messages to our CRM ticketing system as shopify is just one of several selling channels

var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede Shopify skulle udvikle apps til det bedre - men det er ikke tilfældet. Mulighed...

As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed. This was working beautifully for years, now I spend time and search for another app. Edit after Developers response: That may be the case.. **on the Shop app**. But what does that have to do with THE CHAT APP, and my live website which does not use...

This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email

As of Sept 21st, 2026, this app is f*****k now. They added and bright purple "sign in" button right in the customers faces which cannot be removed. This was working beautifully for years, now I spend time and search for another app.

How do I remove this piece of rubbish from my store? Sorry, I meant to say garbage from my store. Do you bother to test your apps at all, or are you so in love with AI that you think it doesn't matter. The developer has come back saying I can turn off this app anytime, which again isn't true. Cannot belive how sloppy these Shopify apps are becoming

This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support. AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely. There is a report named Storefront agent conversations an...