eDesk ‑ AI, Helpdesk & Chat

AI-Assisted customer support to support and grow your brand

xSellco Ltd 提供 · 公開日：7月 2016

4.8 (27) Shopifyで

このアプリを管理

開発者プロフィールを認証してバッジを獲得し、アプリの信頼を築きましょう。

eDesk - Helpdesk & Customer Support Software

Shopifyで入手 →

eDesk ‑ AI, Helpdesk & Chat について

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases. All customer conversations centralized in one inbox 24/7 chatbot for common questions and purchases AI-assisted support to boost agent productivity Adjust Shopify orders directly within eDesk—no tab switching Turn conversations into conversions with eDesk Pre-sales もっと見る閉じる

最終確認日：July 17, 2026 · Fresh

アプリの詳細

開発者: xSellco Ltd
カテゴリー: Store management
料金: 有料
公開日: 7月 2016
評価: 4.8 (27) Shopifyで

主な機能

1 online store/ marketplace
Centralized support workspace
Social messaging
Live Chat
Rule-based automations

連携先：

250+ Integrations, Amazon, Instagram, Klaviyo, TikTok Shop, WhatsApp

3 件のプラン · 14 日間の無料トライアル

Essential

$49/month

Growth

$115/month

Professional

$149/month

Shopify App Storeに掲載されているプランと価格です。

評価とレビュー

16 件のShopify App Storeレビューに基づく

矢印を使って個々のレビューを読めます

It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved o...

— Spectral Paints

Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current mod...

— Ausgeknipst

Have been using eDesk for many years - great piece of kit - highly recommend

— Rymora

Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business

— cellier.co.uk

Their AI is a game-changer, providing fast, accurate responses and freeing up agents for complex issues. We're thrilled with the results and highly recommend eDesk.

— ZYBUX

This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.

— curtainsdirect2u

We've been using eDesk for a little over a month, and I have to say that the features it has are incredible! The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company. For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate...

— Leven Rose

Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effecti...

— Bugatti Collections

We've been using eDesk for over a year now and we couldn't recommend it enough! We are able to keep all our socials and marketplaces in the one space where they are individually categorised and tagged for convenience. The features and tools are endless! It is also brilliant for reporting!

— RESPONSIBLE

I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother! They have a lot of great features to help that I love including assigning rules, snoozing...

— Double Wood Supplements Intl.

This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet...

— Universal Textiles Outlet

This is probably the best customer service app out there. It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels). They have an endless amount of tools all depending on what your business requires. The AI bot Is extremely efficient and actually reduces customer tickets by about 60%. Their customer service is 5 star, they are responsive and wil...

— MoYou London

Its really difficult dealing with this company's support to get set up. When in their shopify app, if you minimise the chat window in the middle of a conversation the conservation disappears and theres no way to reopen it to respond. It takes you back to the AI chat bot in the beginning and you have to start again asking for a new agent, entering all your details, and finding another agent etc. It...

— Spy Monkey Surveillance

ive installed it but i cant see any AI answers or how i can do it. Ive watched the Videos for the Beggining... there is no explaination about the ai answers. i also cant add any oder informations... sorry but i need to deinstall this APP. Where are all the AI power you talking in your app describtions?

— Diamond Painting.de

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources. One of the standout features is the new AI-powered tools...

— Wave Spas UK

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

— samawa perfumes

概要 1 / 16