AfterShip Order Tracking

Be careful how this app charges. You're billed for every order you print, whether or not the customer ever opens the tracking portal, and once you go over your plan's quota each extra order costs over 12p. That adds up fast, and you may not notice until it already has. The real trap is cancelling. I was on a 3,000-order plan and had already gone 3,000 orders over without realising. I switched off...

Personally, I ran into huge problems while using the app. I reached out to support in a friendly manner, cooperated with them, and spent my time providing them with more information and screenshots. But after nearly a week, nothing was resolved; all the issues remained, and they simply closed my chat, assuming that since I hadn’t replied to a message that contained no information, the issue was cl...

very bad, they cant even delete the cookie bar from aftership app, and it takes days for them to delete a single thing! not happy ! definetly not worth it!

After 5 years as a customer, we are done recommending AfterShip. Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers co...

We're a sizeable D2C brand selling globally across 36 markets. Been on AfterShip for tracking for 4+ years. Hands down one of the worst vendor relationships we've had. BILLING TRAPS We started on a smaller tier when the business was smaller. As we scaled, AfterShip quietly racked up ~$30k in overage charges over the years. Nobody from their team ever reached out — no flag, no plan change suggesti...

Worst experience I've ever had with any app. I've never left a 1-star review. But if you advertise with "$1 for the first month" on the front end, then charge $457 in usage charges during that same month, and then make the entire process to reverse it a huge pain it just feels like a setup. I've presented them with this fact as well: the literal reply from the customer service rep was "I'm not den...

Extremely disappointed. I discovered that AfterShip has been overcharging me for months. When I contacted support to rectify this clear error, they refused to issue a refund. Be very careful and check your invoices, as their billing practices are unreliable and their customer support is unhelpful when it comes to getting your money back. I cannot recommend them.

this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel the minumum star is 1 if there is 0 ...........