Onward Checkout+

Onward has been fantastic to work with! We originally switched from Route to save on costs, but we quickly saw a real improvement in performance, and filing claims is much easier for both our team and our customers. Since then, we've added their order editing feature, which has been performing really well. We also appreciate their ongoing support and regular check-ins. They make sure we’re getting...

Onward Checkout+ has been a great add for us. Setup was quick, and it fit right into our checkout without slowing anything down. Customers like having order protection as an option, and when something goes wrong with a shipment, the claims process is simple for them and fast for our CX team. Fewer back-and-forth tickets over lost or damaged packages has saved our team real time, and it’s been a ni...

Onward has been a great addition to our store, and our customers love it. The team is fantastic and got everything set up very quickly. Most of our customers opt in to Checkout+, which has been great to see.

Onward's partnership has generated so much value for both our brand and our customers. Their team is a pleasure to work with, and support is speedy and seamless. We've had Checkout+ in place for about a year and a half, and have recently started using their order editing feature which is already saving our CX team time and helping to generate additional revenue for us. Thank you, Onward!

Onward has been great for us. It was super easy to implement and just as easy to use day-to-day for both our customers and our customer support team. Customers find the process simple and straightforward, and our support team has had no trouble getting up to speed and working with it. A big shoutout to our CSM, Brian, who has been incredibly helpful and responsive whenever we’ve needed anything. H...

Since partnering with Onward, our customer service experience has been seamless. Our customers are happier, and our customer service agents are able to streamline tailored solutions to nuanced problems. Looking forward to working with Onward for the foreseeable future!

Onward has been a great tool for us and our customers! Their Customer Support team is always extremely quick to help with anything. Also having a dedicated success manager is helpful as it's nice to have a direct contact when we need anything! We have had nothing but a positive experience with Onward! Highly recommend!

We use Onward+ for our post purchase shipping and product insurance and it has been a great resource for our company and customers. It is easy to use and has made our shipping, returns, claims and quality guarantees quick and easy. If you want efficiency, go with them!

Onward was easy to implement, and so far, seems easy for the customer to use. So far, we are very happy with Onward!

Onward reduces the time our team spends handling customer shipping issues and makes post-purchase support more efficient. It also creates an additional revenue stream and helps drive higher sales by giving customers more confidence at checkout.

Since launching with Onward, the experience has been seamless. We've tried several shipping protection providers over the years, and Onward has consistently delivered the best customer service. Our customers have been happy with the claims process, which means we're happy too. We also appreciate that they're continuously adding new features and services without increasing costs. Our account manage...

Adds aov, the onward logo and program makes your slide cart more legitimate. The cashback significantly increased my customer return rate. Brian has been awesome help for us every step of the way. Dot. Want my competitors using this.

Amazing experience with Matt, Josh and the rest of the Onward team! This tool not only drives incremental revenue but also enhances your customer experience simultaneously. Not to mention the customer support from Onward it's phenomenal!

absolutely a game changer for our business. The team are fantastic and very responsive. Don’t even Hesitate just do it.

Onward is a game-changer for Nemah, enhancing our customers' post-purchase experience with seamless benefits like shipping protection, cashback, and carbon offsets. By integrating Onward, we're able to offer our customers peace of mind with every order, aligning perfectly with Nemah's commitment to quality and care. Onward's no-SaaS-fee model ensures that we can invest more into what matters most—...

Onward has exceeded our expectations. It’s been pretty incredible to see the adoption rate from our customers. It’s clear they wanted the ability to protect their investment with us and Onward’s VIP service provides them with peace of mind. What's most interesting for us is that Onward goes beyond covering the standard package protection stuff (lost, stolen and damaged packages). Since we ship bul...

A truly great product. Matt and the team are easy to work with, fast at implementation, and overall we are simply seeing the results right away. Our customers are feeling at ease knowing their orders are protected and we are seeing the return on that investment every week. Wish we were using them since we started using Shopify. Cannot say enough good things about Onward.

We've been using Onward for 2 years and have been very impressed with their entire operation. Adding protection plus is a great way to offer customers extra peace of mind and increase customer satisfaction. Their team has also been fantastic - they're always helpful and extremely responsive. If you're looking for a way to protect your customers' purchases from damage/theft/loss I highly recommen...

Since launch, more than half of our customers have opted into Onward’s VIP+ Protection, which shows the impact of all the features (in addition to using shipping protection, we’re also using CashBack, Satisfaction Guarantee, Carbon Neutral Shipping). We love to see this adoption from our customers and it’s great to see all the new additional features on the way too. We just installed the new Track...

In addition to the shipping protection, the free returns feature is a total game changer. We’re able to offer our customers a risk-free way of trying our product without having to pay for return shipping. That’s had a noticeable positive impact on our new customer acquisition efforts and bottom line. Not to mention, they offer easy integration with Gorgias which has made things super smooth for ou...