Tidio: AI Chatbot & Live Chat

★★★★★

Still One of the Best AI Live Chat Apps for Shopify I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio. There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used. I recently experienced some app issues, but Chris...

★★★★★

We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many channels.

★★★★★

very helpful

★★★★★

la mejoooooor la amo

★★★★★

All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!

★★★★★

Fantastic App, Highly Recommend

★★★★★

I love that app!

★★★★★

Very nice and easy and the techs are very responsive in case you have any questions :)

★★★★★

I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)

★★★★★

It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful

★★★★★

super

★★★★★

Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more. If you need help with implementation reach out to [email protected] and I will help you!

★★★★★

Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their...

★★★★★

**Disappointing Customer Support, Unreliable App, and Features Removed** I have been a loyal, paying Tidio customer for approximately six years, but unfortunately, my recent experience has been extremely disappointing. The mobile app has ongoing issues, including frequent logouts and navigation problems, making it unreliable for managing customer conversations. What is even more frustrating is...

★★★★★

The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!

★★★★★

No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?

★★★★★

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

★★★★★

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

★★★★★

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

★★★★★

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...