Snowball: Affiliate Marketing

★★★★★

Have had the best 11/10 experience. We had quite the undertaking in switching programs. Handled. Setting up programs in a new way entirely? Handled. All technical issues? Handled. Pay outs? Handled. Literally everything handled. With a smile. Arjun is the literal best. The whole team? All smiles. Always helping. Mega flexible. Not left on read. Software itself?? So good I don't have anything to sa...

★★★★★

Katie and her team at Social Snowball have been great. Onboarding was smooth and the app is easy to use. We do have some trouble finding high quality affiliates, but are excited for the new merchant experience launching soon.

★★★★★

Katie Sommer has been such a wonderful Customer Success Manager for our team! She is incredibly helpful, responsive, and attentive to every detail. She always goes above and beyond to make sure our questions are answered and that we have the support we need. I truly appreciate her continued support as our team grows and evolves, and I would highly recommend Katie to anyone looking for a dedicated...

★★★★★

Great service!

★★★★★

Support was very helpful in resolving the issue and providing a solution. - Wayne Pastoral Full-Stack Developer at WAMA

★★★★★

My experience with Social Snowball has been phenomenal. Katie is the best CSM + incredibly helpful and responsive, and Ani is truly the best developer. I absolutely love working with them! They genuinely listen to our needs and even share feature requests with their team for future improvements. Making the switch from Impact to Social Snowball has been life-changing. Nothing but an amazing experie...

★★★★★

Helpful support and it works as advertised. Easy to setup and brand ambassadors are happy.

★★★★★

My experience with Social Snowball and their team has been phenomenal. I am impressed by how responsive and helpful they are. I also think it's really cool that if I encounter a need that isn't a feature of theirs yet, they communicate it to their team for consideration for future app improvements. Nothing but a good experience so far.

★★★★★

The team at Social Snowball is great! They're so quick to help and very knowledgeable about all things influencer marketing!

★★★★★

Working with Social Snowball has been a great experience. Their team is responsive, knowledgeable, and always willing to help. The platform is intuitive and easy to navigate, making it simple for both our team and our ambassadors to use. We've been very pleased with the overall experience and have seen our program continue to grow as a result.

★★★★★

Excellent!

★★★★★

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★★★★★

The product itself would earn 4 stars from us. Onboarding was smooth, our account manager was helpful throughout, and the app is easy to set up and run. Two things to know before installing. First, affiliate marketing attracts fraud, and this app has no real playbook for it. We dealt with more scammers and bad-faith users than genuine customers who wanted to share the brand. Overseas coupon abus...

★★★★★

Very frustrating experience, constantly uncovering bugs, lack of required features and over attribution. Very manual and time intensive

★★★★★

Avoid this app, as there is a very good chance that it will not work smoothly. I had problems getting access to search for creators. They said that other customers had similar problems, and they offered a secondary service that they were building as a work around. I said I would consider it, and needed more information. I even scheduled a demo with them to review it. But, that was not good en...

★★★★★

This app is terrible. I tried to delete the app and its still charging me monthly. Shopify tells you to get in touch with the app developer which we have and they haven't stopped charging us. BEWARE before you install!

★★★★★

I've been trying to disable a subscription, and it's impossible. Their terms of service say you can go on the subscription page to turn it off, and that's completely untrue. This is how they get your money.

★★★★★

A lot of sales will get tagged as an "affiliate referral" when it is not. I have facebook utms on a ton of orders that also got tagged for being from an affiliate.

★★★★★

Honestly it was a good app until we got flooded with scammers abusing the system. We have been threatened multiple times that they will create fake trustpilot reviews and use bots to spam our socials. I reached out to social snowball on assistance and some guidance on how to deal with the scammers, unfortunately they weren't of any help. Very disappointed.

★★★★★

The customer service is quite poor - borderline making the platform unusable, as it does have a few issues. They dont man the chat or respond to the support@ email address. Even once you are a paying customer and they send you an invite to schedule a meeting with a CSM via Hubspot, no meeting actually gets booked. So you are just wasting your time contacting them. I had high hopes for the platfor...