Route ‑ Protection & Tracking

Route has made our returns process much more efficient for both our customers and our staff. From beginning to end, our project team has been very efficient in getting us set up, including specific issues to our company that arose. Justin Boyce was extremely knowledgeable and patient in getting us to the finish line.

Our company has used Route Package Protection for several years. It is hands down better and easier than dealing with UPS Insurance & Claims. We have also received positive feedback from customers who have filed their claim directly with Route as well. We recently added the Route Returns process and Justin was great to work with! The team developed a process best suited for our market and we now...

Incredible service and an amazing team. The gold standard for shipping insurance. The response time for both customers and our team is incredible. Route also has an amazingly simple back end system. I wouldn't suggest going with anyone else.

We use Route's package protection, tracking and returns tool. I've worked with several members of their team over the last 4-5 years and everyone is always super professional, pleasant, and knowledgeable. Most recently we worked with Guarav and Justin to add their new Returns tool and it was a breeze! Great team.

Customer service is responsive and helpful with claims. I think it's worthwhile to offer the product to customers in case things go wrong with their order.

Chase and the team are phenomenal to work with. The set up was easy and the route team ensured everythi vworked properly before going live. On a day to day the Route system self manages and notifies you when necessary. Our customer experience has greatly improved and it has been a great value added service.We are so happy to be using Route.

Route is a great solution for stores who are looking for an order insurance provider. They have a team that is always willing to help and provide solutions. Working with John, Justin, and Gaurav has been amazing.

Wonderful app with great and attentive customer support service.

Route has been a fantastic service for our business and we appreciate the hard work their team has put in to understand our business needs. Jordyn and Emily been great to work with so far and we look forward to working with them even more in the future.

We've had a great experience with Route. The team is incredibly supportive and made the onboarding process seamless from start to finish. They're always responsive, knowledgeable, and available to help with any platform questions or changes that come up. It's been a pleasure working with a team that's so invested in our success.

Jordyn Wattles our CSM is amazing. Every detail with fast responses, we are very happy with route !! Glenn, ALL FRESH SEAFOOD

Route has been great for our store and Jordyn Wattles has been a terrific representative! Our customers love the service and our service team really appreciates this service. We are very happy and look forward to continuing our partnership with Route.