Ongoing Subscriptions App

Adriana is delightful - extremely prompt and helpful.

User friendly subscription service, great scaling pricing (perfect for small start ups), great customer service!

Best customer service ever! And great app for subscription. I have so many questions at first and they help me step by step. 2026 Update: I had to uninstall the app because it became unreliable. I’ve experienced constant issues over the past few years but tried to work around them, especially with the customer portal. It took over 24 hours to get a response to a single question. My message was se...

This app works really well for our small family business and I love their customer service! It's prompt, efficient and very intuitive. What more can anyone ask for.

This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is als...

Fast support great service !

Highly recommended. The customer support from Adriana is excellent! Nothing is too much trouble. Thank you so much Adriana!

We tested several subscription applications, but this one was the most flexible, and the support is exceptional - they respond within a few hours. We highly recommend this app!

I had the best support from Adriana. She helped me set up & figure out some glitches due to a Shopify theme issue & even created a personalised, guided 'how to' video on Loom for me straightaway. All my queries were answered & issues fixed during our conversation. Honestly genuine & caring developers.

So easy to set up, excellent customer service, and affordable pricing! Choose this app for your subscriptions! The subscription widget looks great on my site. Adriana not only updated my theme, she responded super quickly. I'm so grateful for this easy app to offer ongoing subscriptions to my customers. They love the convenience and I love the recurring revenue.

Very useful, easy to use and convenient app. Developers are very helpful in responding to questions/concerns within a timely manner. They are very hands on in creating solutions and helping with any requests that we may have. We recommend this app for Subscriptions services.

This APP works perfectly and the customer service for the back-end is top notch! I could not run my shop without it. SuzZine ships monthly and I never need to worry about getting paid on time!

Very user friendly interface and I’ve had a million questions and Adriana has answered them all thoroughly and timely! I can’t say enough good things about my experience!!!

We upgraded our Shopify theme and noticed that the subscription products were no longer showing the subscription options. Adriana responded to our help request very quickly and provided clear instructions to remedy the problem. Issue solved! Great customer service and a great app that has allowed us to develop industry leading subscription products.

Thank you to Adriana! She was really great with all her answers to my questions. I got all my points sorted out by her.

Hands down the best customer service I've ever experienced online! Every time I have a question, Adriana is quick to respond with a solution. She even made a custom 'explainer' video based on a scenario I provided. Thank you! Thank you! Thank you!

Even better than the app is the customer service! In a world where it is virtually impossible to talk to a human being anymore, OS provides excellent customer service, listens to your needs and helps create your needs. Adrianna is excellent :)

We love Ongoing Subscriptions! Everytime we've had questions or needed troubleshooting help, their team made the process effortless for us. Such a great Shopify app for the price!

Top notch service from Adriana. She helped me get my Shopify subscriptions set it during our initial intake call, and then responded and fixed some updates I had within the same day!! This husband and wife duo is fantastic- they are professional, hard working, and very responsive. I cannot recommend this company enough! 5 Stars!

I had to migrate to Ongoing Subscriptions and Adriana made it absolutely painless. She walked me through what was needed but also took the reins and made sure nothing slipped up. Ironically I've had a bit of uptick in subs since moving to Ongoing Subscriptions - I think a result of being able to offer multiple frequency options. All in all, good so far!!