SC Loyalty Rewards

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and they...

This app is excellent and brilliantly priced for online. BUT it is useless for POS as the POS integration only works on the most expensive tier. As a small shop we can't justify this, and it makes no sense at all when other loyalty programs with far more features provide POS at all their pricing tiers for far far less price. We would have bought it immediately, in fact I only found the lack of P...

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month! Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees...

Features interessanti, possibilità di traduzione dell'app e delle notifiche solo con piano a pagamento. Una volta installata e fatto l'abbonamento pro scopro un problema con il widget vetrina per la versione mobile. Scrivo all'assistenza per capire quale fosse il problema, mi viene detto che devono indagare più a fondo per capire il problema e che si faranno sentire loro una volta risolto. A dista...

UPDATE: A Bold lack of loyalty support! Hello, Bold! It's time for my yearly rant about your support and dev team. I want to start by saying that your teams' (and CEO) lack of respect for clients is mind-boggling. It's like a never-ending saga that keeps getting worse with time. You've invested thousands of dollars in this app, yet you've let it down for almost three years now. Your team doesn't...

We used to really love BOLD apps. This app for loyalty points charges according to "members" but the way that bold defines a member is obscenely wide ranging unless you as the business owner intend to monitor and scrub "members" each billing cycle which we don't have time for. By having such a wide ranging defn of "members" you end up getting charged for far more than you really should in our opin...

very disappointed with the app, after sales service is terrible. I wrote in to ask them one issue but they replied me with standard "solutions" which none of them is related to me question.

I’ve used this app for a while and it’s fairly decent for what it does. But In the past 2 months there’s a bug in the app that causes some features to be missing such as entering birthdays and claiming points. Since that’s the whole point of a loyalty programme. When sent a ticket, I was told I would be given an update but I was not. I asked for an update a few days ago and was told “we have been...