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KNO Post Purchase Surveys

Unlock customer insights to improve retention and drive growth

KnoCommerce Inc 提供 · 公開日：10月 2020

4.9 (109) Shopifyで 3,111 件のShopifyストアで利用 +42 インストール · 30日間 Built for Shopify

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Unlock insights with post-purchase surveys for attribution, CRO, CX, product development, and more.

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KNO Post Purchase Surveys について

KNOは、顧客からの帰属分析情報を獲得するための使いやすいポストパーチェスサーベイを提供します。機能には、ターゲットオーディエンス、事前構築されたテンプレート、ベンチマーク、およびチャネル、人口統計、および購買動機の収益への影響を学ぶための高度な帰属モデルが含まれます。ゼロパーティデータを使用して顧客の動機を理解し、調査アクションによるより深いエンゲージメントを促進します。当社の複数質問および帰属調査は、情報に基づいた決定のための包括的なマーケティングおよび製品フィードバックを提供します。30以上の完全なサーベイテンプレートと数十の事前構築された質問による5分のセットアップ。ロジックフローを使用して、顧客エンゲージメントを高めるための詳細な分析とアクション。帰属レポート＆分析で広告パフォーマンスをより深く理解します。データフィルタで顧客セグメントをターゲットにしたサーベイで、より良い分析を行います。トッププラットフォームと統合され、REST APIを介したデータ分散を提供します。

最終確認日：August 8, 2026 · Stale

アプリの詳細

開発者
KnoCommerce Inc
カテゴリー
Store management
料金
有料
公開日
10月 2020
評価
4.9 (109) Shopifyで

主な機能

  • 1 Survey
  • 3 Questions per survey
  • Unlimited responses
  • Export all data
  • Conditional logic
連携先：

Customer accounts Google Analytics Klaviyo Peel Insights ReCharge Shopify Flow TikTok Triple Whale

3 件のプラン · 7 日間の無料トライアル

Starter

$19/month

Analyst

$119/month

Pro

$299/month

Shopify App Storeに掲載されているプランと価格です。

評価とレビュー

97 件のShopify App Storeレビューに基づく

矢印を使って個々のレビューを読めます

Easy to use and working without any hiccups – Customer service is quick, friendly and helpful. It is a tool very valuable to us to unterstand more about customer journey behavior and marketing performance.
— Royfort
empty
— Lilienthal Berlin
Love KNO! Highly recommend no matter what stage you are at. Has helped us with persona research, mapping out retail strategy, new product development and so much more.
— Hummii Snacks
great post purchase app
— LOAM
Easy to install and use! KnoCommerce staff is always helpful and replies immediately.
— Marleylilly
For our small brand, we knew that word of mouth was our strongest conversion channel but actually seeing the data from KnoCommerce has been really insightful. We weren't sure if customers would actually fill out post-purchase surveys and we've been shocked by the participation and feedback we've gotten on our website. Highly recommend.
— ZipFit
Great app! We do a few post purchase surveys and pull very valuable actionable data from them. Definitely recommend.
— Topo Designs
Sid from customer support is awesome and really helped us trouble shoot through some issues we were facing. Happy to be working with them daily. Give it a try!
— Mott & Bow
It’s been one week since we signed up with KnoCommerce for our post-purchase survey, and although it’s still early, we’ve had a great experience so far, especially with onboarding thanks to Sid. He walked me through setting up the post-purchase survey, connecting everything to Klaviyo, and shared additional helpful tips along the way. I’m also planning to meet with him for another session to set u...
— Dr. Noze Best
Highly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful. When someone leaves a specific response on a survey, I can make sure that members of my team get a slack message or an email right away and I’m also able to assign order tags oHighly recommend this app it’s been amazing and their integration with Shopify flows has been really insightful...
— CareNatal
Great customer support and integrations with platforms that our retention team uses. Also, one of the best AI chat bots that I've ever used. Gave extremely clear instructions and didn't hallucinate
— BRUNT Workwear
No brainer for any ecom store! Also love Steve and the team + the fact you can run surveys and attribute the responses to individual customers in Klaviyo. Powerful tool!
— Moodi
keeps logging me out inspite of successful payments and support takes aaaages to respond - even for super urgent issues.
— The Better Cat
We were promised a full refund, as we decided not to continue with the trial. Customer support is non responsive. Would not recommend using this app to others. Empty promises. Stay away.
— Ananta Stones
Tried to use to ask first time customers where they hear about us (template in their free campaign/ examples above), spent 20 minutes setting it up only to find that filtering to only ask new customers would be using an "audience" and would require the $120/ month plan. Grapevine does this for $15/ month at scale. Fairing also reasonable and great to work with. Nothing makes me more aggrevated tha...
— Little Hunter
The feature in the paid plan is not working (Add survey answers as a tag to the order) . Customer support said "I have passed this along to our dev team, and it looks like they think that this feature needs to be rebuilt. I don't have an estimate as far as what that would look like"
— VRTX JAPAN
We’ve had a great experience with KnoCommerce and especially with Sid from their support team. The platform has been incredibly valuable for helping us better understand customer acquisition and post-purchase behavior, and the team has been extremely responsive whenever we’ve needed help. Sid went above and beyond helping us refresh and rebuild our post-purchase surveys, set up conditional logic...
— Gratsi
We've had a great experience using KNO for post purchase surveys. It's easy to use, and allows us to gather meaningful data about our customers. We're excited to start using their NPS feature as well. The customer support at KNO is amazing, we always get a timely response, and their team is very helpful.
— Wild Rye
very good app, thanks Sid
— Naali FR
Most important App in DTC, let your customers tell you exactly why they buy and how they found you right after checkout
— Sleepout

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