Disputifier: Smart Chargebacks

Getting out of this app has been a real pain. I asked Disputifier to release my billing descriptor so I could move to another chargeback app, and after a week of back-and-forth it still hasn't been done — just delay after delay. Until they release it, my new provider can't enroll the descriptor, so I'm stuck in limbo with no alerts coverage. Then, out of nowhere, I was told I have unpaid invoices...

Since around July of this year, customer service has been terrible. It takes more than 25 minutes to respond to a message (and that’s being generous), and EVERYTHING is just copy-and-paste. Before, they used to review your case, look into any issues there might be, and help you out quickly. Now it’s a disaster. I’m already thinking about switching app, and I’ve been using this one since 2023.

im usually not the type of person to leave reviews but im doing it just for the sake of warning yall do NOT use disputifier i set it up automatically and since my billing descriptor matched some other ppls, i instantly got over $400 worth of false cb alerts. I contacted their support which took up to 3 days to receive a genuine solution, and after they CHANGED THE billing descriptor BACK to the on...

Porfavor no descarguen esta app. Te hacen cobros que no corresponden, contactas con ellos y te faltan al respeto, además de poner excusas. Shopify debería eliminarla de la Shopify App Store. Como podeis ver en la respuesta a este comentario, ante cualquier error que cometen, solo saben echarle la culpa a los clientes y poner excusas. Se puede ver en su valoración que hay muchos clientes descontent...

After Disputifier was hacked, dealing with them became a complete mess. We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized. Holding critical payment infrastructure hostage over questionable invoices is extremely concernin...

Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).

Terrible software. Most disputes still go through anyway, making the service almost pointless. Support has been completely useless, and multiple times they simply closed the chat when I asked why disputes kept being received without alerts or whether my payment processor integration was even set up correctly. On top of that, we were charged for multiple false alerts. After disputing them, the cas...

The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They...