ZenBox: Bundle Builder

I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.

Edited from 1 star: Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out...

I typically don’t leave negative reviews, as I recognize the impact they can have on small businesses. However, I believe it's important to share my experience. I reached out several times for assistance with technical issues that have hindered my ability to use the app for over five months. The only resolution offered was a $30 credit, which covers just one month. I hope that by sharing this, oth...

From 5 stars to 1 star after the latest update to the app! the build your own box is our biggest selling product and since the app was updated in May, it is so slow that our customers cannot use it and our marketing agency had to exclude it from all advertising because it hurts our business more than benefiting it. also without being told, we only discovered the app can handle only 250 products in...

After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.

There's pretty much only one rule for software: if you're going to significantly change it, you need to warn your users with plenty of lead time. That's doubly true if you're removing a core feature. - This app no longer works with subscriptions, an absolutely core feature. Not only that, but they promoted this update for months via email, and never once mentioned that subscriptions would no longe...

The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.

I was assured by the app's customer service that they could handle my unique request to create a gift box builder with bundled prices/products. I was not interested in having individual prices for each product. Several team members advised that they could make this happen. I paid for the app starting in November 2021 and worked with customer service for about 6-8 months back and forth over video a...