Yappi: Chat Buttons & AI Agent
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Instant AI chat with zero sign-in. Answers 24/7 from your catalog and captures every shopper email.
Shoppers open the chat and type. No sign-in, no account, no pre-chat form — so you keep the inquiries you were losing, and every chat captures an email you can follow up on. Your team answers from a shared inbox with full context, on notification hours and per-agent routing that are respected. Yappi answers from your own catalog, inventory, FAQs and policies — product, shipping, returns and order tracking, 24/7, in the shopper's language. One click hands any chat to a human.
- No shopper login or pre-chat forms — instant, friction-free customer chat
- Automatic lead & email capture on every chat to recover abandoned visitors
- 24/7 AI answers from your live catalog, stock inventory, and store policies
- One-click human takeover in a shared team inbox with smart agent routing
- In-chat product discovery with direct add-to-cart actions
Languages
English, Chinese (Simplified), and Chinese (Traditional)
Works with
- Shopify Admin
- Checkout Flow Seamlessly
- Customer Emails Collections
- Discount and Promotion
- Loyalty Program
- Order Tracking
- Product Catalog
Categories
Real-time messaging
Automated responses
Customization
Customization
Offers and recommendations
Pricing
Choose the plan that best fits your business.
Free to install
Free
Features
- 100 AI replies/mo included
- In-chat cart & checkout
- 20+ widget skins
- 24/7 order tracking
- Smart FAQ engine
- Product discovery & browsing
- Live team inbox
- Live Chat support (<1h SLA)
Growth
$29 / month
$0.003 per AI reply past your 2,000/month allowance. Capped at $50/month by default — you control the limit.
Features
- 2,000 AI replies/mo included
- And everything in Starter, plus:
- Custom knowledge control
- Brand voice & knowledge gaps
- Order resolution & resend receipts
- Custom styling via plain text
- 24/7 priority support
- White-label — remove Yappi branding
14-day free trial
Scale
$99 / month
$0.002 per AI reply past your 10,000/month allowance. Capped at $50/month by default — you control the limit.
Features
- 10,000 AI replies/mo included
- And everything in Growth, plus:
- 1:1 in-house design
- Dedicated routing & priority SLA
- Custom AI training & support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Halley and Luke have been absolutely amazing! They’ve supported me throughout the whole process and went above and beyond to assist me with my AI agent. They even customized the logo for me and took care of everything I needed. Both of them were friendly, customer focused, and Easy to work with. Really enjoyed it.
Hi there, thank you so much for the kind words! It is really happy to help get your AI agent set up, and customizing the logo for you was a nice touch. We're glad the whole process felt easy.
If you ever need tweaks or have questions as your agent handles more conversations, we're always here. Thanks again for trusting us!
Yappi is a really cool AI chat app that saves tons of time on customer support by handling repetitive questions automatically. Setup is smooth and it works amazingly well for brands with consistent product lines. Excited to see how it continues to evolve!
Thank you so much for these kind words, they really made our day. It means a lot to hear that Yappi is saving time for store owners like you.
Yappi automatically syncs all your Shopify products, inventory, and orders in real-time. The knowledge will always stay 100% up to date automatically with zero manual effort required! Thanks again for your support and for growing with us! 🚀
Support
App support provided by Chau AI.
Resources
Developer
131 Continental Dr Suite 305 Newark, Delaware, DE, 19720, US
Launched
July 8, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, custom data, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns
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View discounts
Discount codes and promotions
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View Online Store
Online Store pages, theme
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Edit custom data
Metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Locales, locations
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