RepairDesk
- Pricing
-
From $19/month. Free trial available.
- Rating
- 3.0 (2)
- Developer
- JMS Dev Lab
Featured images gallery
Book repairs in at the counter or POS, update customers by email or SMS, and take deposits.
RepairDesk is repair management software for jewelers, watchmakers and any shop with a repair counter: power tools, bikes, cameras, small appliances and more. Book a repair in from Shopify Admin or the New Repair tile in Shopify POS, with photos and trade fields such as metal and stone, or brand, model and serial. Send quotes for online approval, take deposits and balances, and text or email customers at each stage. Customers follow progress on their own tracking page.
- Repair tickets and work orders from intake to pickup, in Admin and Shopify POS
- Customer updates — automatic email & SMS alerts + a self-serve tracking page
- Quotes & payments — online quote approval, deposits, payments, photo records
- Trade fields: metal, stone and carat, or brand, model and serial number
- Photo records and parts management for every repair job
Languages
English
Works with
- Shopify POS
- Shopify Admin
Categories
Automation tasks
Pricing
Choose the plan that best fits your business.
Starter
$19 / month
or $190/year and save 17%
Features
- Up to 50 active tickets
- 1 technician
- Email notifications
- Photo documentation
- Customer tracking portal
- Quote management
- PDF receipts & quotes
14-day free trial
Professional
$39 / month
or $390/year and save 17%
Features
- Unlimited active tickets
- Unlimited technicians
- Email and up to 500 SMS per month
- Parts tracking
- Reporting & analytics
- Workshop send-outs
- Priority written support
14-day free trial
Business
$59 / month
or $590/year and save 17%
Features
- Everything in Professional
- Warranty tracking
- Customer intake form
- API access
- Top-priority written support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
Integrates nearly completely with Shopify - the only limitations are shopify itself. Products and customers pull through instantly. The team have been wonderful in updating the software where needed.
Very simple app that's not too overwhelming but gives the basics you need to automate the repair process without hassle. All the team love it.
It's a very complicated process to set up sms service. Mine is taking forever and keeps telling me there is an error
Thank you for this feedback, and I'm sorry setting up texting was so frustrating. Two errors you hit on 1 and 2 October were bugs on our side, and both were fixed that week. Your text number was approved on 9 October and texting is now live in your store. Since then we've also added alerts when a customer texts back: a count on Repairs, a pop-up and an email for each reply. If anything else would make RepairDesk work better for you, just reply to any of our emails. – John, RepairDesk
Support
App support provided by JMS Dev Lab.
Resources
Developer
Launched
June 30, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Draft orders, all order history for the last 60 days, order edits, merchant managed fulfillment
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View other data
Locations
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