Post Purchase Agent

Keep customers updated after they order. Leakproof texts shipping updates and answers replies.

Leakproof sends order updates by text message and turns the replies into a support inbox. When an order ships, the customer gets a message with its status. If they reply with a question, their order history and fulfilment details are already attached to the conversation, so your team can answer without looking anything up. Every reply lands in one shared inbox that your team can work from together. Customers who opt out are removed automatically and are not messaged again.

• Automatic order status texts when an order ships or is delivered
• Shared inbox where every customer reply lands in one place
• Order history and fulfilment details attached to each conversation
• Saved replies for the questions your team answers most often