Simple Chat: AI helpdesk
- Pricing
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Free to install. Usage charges apply.
- Rating
- 0.0 (0 Reviews)
- Developer
- SA Inc.
Featured images gallery
AI customer service for live chat and email. It tracks, changes, and cancels orders for shoppers.
Simple Chat is an AI helpdesk for customer support. The AI chatbot answers live chat and email from your products, orders, policies, and FAQs. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues. Your team sees each conversation in one inbox in your store admin and can take over at any time. The app also sends back-in-stock alerts, manages product subscriptions, and drafts chargeback responses. Set it up in plain text, with no code.
- AI chatbot: answers live chat and email from your products, orders, and FAQs
- Order actions: tracks orders, changes addresses, and cancels orders
- Automated follow-ups: AI checks open orders again and updates customers
- Unified inbox: chat and email in one helpdesk; staff take over at any time
- Back-in-stock alerts and product subscriptions in the same app
Languages
English and Japanese
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- ShipHero
- Slack
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
AI Resolution
Pricing
Choose the plan that best fits your business.
Premium
$0 / month
Plus usage charges
Features
- Higher AI resolution rate
- Faster reponse times
- Staff admin agent
Usage
Cost per unit
AI Resolution
$0.89
Standard
$0 / month
Plus usage charges
Features
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
Usage
Cost per unit
AI Resolution
$0.29
All charges are billed in USD. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by SA Inc..
Resources
Launched
December 25, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, marketing, store analytics, Shopify Payments, Online Store, custom data, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Product listings, products, collections
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Edit orders
All order history, subscription contracts, shipping information, third-party fulfillment, draft orders, order edits
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View discounts
Discount codes and promotions
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View gift cards
Gift cards
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Edit marketing
Marketing events
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View store analytics
Reports
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Online Store pages, theme, checkout page
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Edit custom data
Metaobject definitions, metaobjects
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Edit Shopify admin
Legal policies, files
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View other data
Customer payment methods, publications of products on sales channels
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