Willdesk: Live Chat&AI Chatbot

Name: Willdesk: Live Chat&AI Chatbot
Brand: Channelwill
Rating: 4.7 (377 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.7 (377)
Developer: Channelwill

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Provide you the best customer support service-willdesk

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Branded Self-service widget,with Trackingmore API default, no extra tracking app
AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
Manage the inbox tickets from multiple social media, Chat, Email in a help desk
Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
Multi-store integration with support for customization of Fonts, FAQs, and Style

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai

Works with

Checkout
Shopify Flow
Dropshipman,SEO Ant
Gmail, Zoho,Outlook, Godady
Klaviyo,Mailchimp,One
Messsenger，Microsoft 365
Parcel Panel, Loloyal loyalty
TrackingMore, EcomSend Pop Ups

Pricing

Choose the plan that best fits your business.

Free

Features

Unlimited agent
1 store
20 conversations
Live Chat, Contact form, Order tracking
Email & Social media Integration
Macro, Quick response, Help center
1000 Products AI learning
24/7 customer service

Basic

$16.90 / month

or $141.96/year and save 30%

Overage is charged per unit: $12/100 conversations, $4/100 tracked orders, and $20/100 AI conversation.

Features

3 store
100 conversations
Automation bot
Custom FAQ domain
FAQ premium templates
100 limited free order tracking quota

7-day free trial

Pro

$89.90 / month

or $755.16/year and save 30%

Overage is charged per unit: $10/100 conversations, $4/100 tracked orders, and $200/1000 AI conversation.

Features

Multiple stores
1000 conversations
1000 limited free order tracking quota
Custom plan & more
Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (377)

Overall rating

4.7

Counts per rating level

94% of ratings are 5 stars
356
2% of ratings are 4 stars
7
1% of ratings are 3 stars
4
1% of ratings are 2 stars
2
2% of ratings are 1 stars
8

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants describe this as a centralized support hub for live chat, FAQs, help center, email, order tracking, and multi‑store management. The AI chatbot is called a game changer for handling order queries and escalating when needed. Setup is easy, the interface modern, and the mobile app reliable. Merchants praise extensive customization, strong performance, very affordable pricing, and fast, friendly support that actively improves features.

November 3, 2026

Patient effective and fast,they are really very friendly.

NOISSEY

Hong Kong SAR

Almost 2 years using the app

Channelwill replied November 4, 2026

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you found our team patient, effective, fast, and friendly. Your kind words truly mean a lot to us and motivate us to continue providing the best support possible. 😊💖

Thank you for choosing us!

Best Regards,

Kim|Willdesk Support Team of CWILL

May 27, 2026

Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.

One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.

What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.

The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.

Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!

Pixel Burn Custom Laser Creations

Australia

18 days using the app

Channelwill replied May 28, 2026

Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊

We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently.

It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us.

Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging.

We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀

Best Regards,

Kim|Willdesk Support Team of CWILL

June 2, 2026

I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month.

His hidden costs are very high.

Crystals Wholesale USA

United States

12 months using the app

Channelwill replied June 2, 2026

Hi there,

This is Sophie from the Willdesk Support Team of CWILL.

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.

We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly.

Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹

We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much!

Sophie
Willdesk Customer Support Team